“It’s the speed and ease of access of the online portal that makes the difference for me. Instead of consulting various pricing sheets and making calculations, I just pop online, consult the pricing tool and start ordering. I can easily play around with different quantities and SKU’s and I immediately see accurate pricing. It’s just way quicker than how we used to order our IML labels,” says Declan Burns, purchasing manager at IPL Cork.
A smooth transition
Declan continues: “At first I didn’t really see the benefit of the online portal. We had no complaints about the way of ordering our labels, so why change.
We got an online training tailored to our ordering process. It felt like an adjustment for the first couple of weeks, but within a few orders I was used to it. The user friendliness of the tool actually guarantees a smooth transition. I remember only having one or two slight questions about the useability, but that was it.”
Timesaver
“The online portal speeds up our own customer service, as we can now quickly log on to have a look at the pricing list when we’re in a meeting with a customer and we want to look at different quantities, for example.
Also, when I’m in the tool and I see there’s an artwork pending for approval, I will now alert my colleagues faster than I would have before. The actual speed of loading the orders is quick as well.”
No one likes to wait
“No one likes to wait when in the middle of processing something.
It saves me time and frustration knowing that the online portal is a fast system. It is trustworthy and easy to use, with training areas right at your fingertips. The design is very customer friendly, you can’t get lost in it. Also, a great asset is the automatic e-mail confirmation.
Declan Burns, purchasing manager at IPL Cork
I would certainly recommend other to use the online portal. It’s a quick and easy new way of ordering IML labels at MCC Verstraete,” concludes Declan.
